DIGIFORMAI Agent for
E-Commerce.
Boost sales, reduce support costs, and recover abandoned carts with a custom AI agent that handles shopping assistance, order tracking, returns, and re-engagement — 24/7, across every channel.
What This Agent
Does for You.
A DigiForm e-commerce AI agent handles the high-volume, repetitive touchpoints across your customer journey — so your team focuses on strategy, not support tickets.
AI Shopping Assistant
Guide shoppers from discovery to checkout with a conversational assistant that answers product questions, compares options, checks stock, and recommends the right item based on their needs — 24/7, without a support ticket.
Order Tracking & Status Updates
Instantly resolve the most common e-commerce inquiry — 'Where is my order?' — with an agent that pulls live tracking data and proactively notifies customers of delays, exceptions, and delivery confirmations.
Returns & Refund Automation
Walk customers through your returns policy, validate eligibility, generate return labels, and process refunds automatically — reducing support volume and improving post-purchase satisfaction.
Cart Recovery & Re-Engagement
Recover abandoned carts with personalised outreach via SMS or web chat — reminding shoppers of items left behind, offering incentives, and answering last-minute objections before they buy elsewhere.
Results E-Commerce Brands See
How DigiForm
Builds It.
From first conversation to live deployment in 4–6 weeks. No off-the-shelf chatbots — every agent is built for your specific catalogue, return policy, and customer journey.
Discover
We audit your current support volume, top inquiry categories, cart abandonment data, and post-purchase flow to identify where an AI agent delivers the most immediate revenue impact.
Design
We design conversation flows for shopping assistance, order tracking, returns, and cart recovery — tailored to your product catalogue, brand voice, and return policy.
Build & Integrate
We build the agent and connect it to your e-commerce platform, order management system, and CRM. Full integration with Shopify, WooCommerce, Klaviyo, Gorgias, and more.
Deploy & Optimize
We launch, monitor performance, and continuously improve conversation quality based on real shopper interactions, resolution rates, and revenue attribution data.
Connects to Your Stack
The agent integrates with your e-commerce platform, helpdesk, and marketing tools — no ripping and replacing your existing systems.
+ Any platform with an API or webhook support
Frequently Asked Questions
How does the AI agent handle product questions without a human?
The agent is connected to your product catalogue and can answer questions about specifications, sizing, availability, shipping times, and compatibility in real time. It uses your existing product data — descriptions, FAQs, and reviews — to provide accurate, on-brand responses. When a question falls outside its knowledge base, it escalates to a human agent with full conversation context.
Can the agent process returns and refunds automatically?
Yes. The agent can validate return eligibility against your policy, generate return shipping labels, update your OMS, and trigger refund processing — all without human intervention for standard cases. Complex cases (damaged goods, fraud flags, high-value orders) are automatically escalated to your team with a full case summary.
Which e-commerce platforms does the agent integrate with?
We build integrations with all major e-commerce platforms including Shopify, WooCommerce, BigCommerce, and Magento. The agent can pull live order data, inventory levels, and customer history from your platform to provide accurate, personalised responses. We also integrate with your helpdesk (Gorgias, Zendesk) and marketing tools (Klaviyo, Attentive) for a unified customer experience.
How does cart recovery work through the AI agent?
When a shopper abandons their cart, the agent sends a personalised follow-up via SMS or web chat — referencing the specific items left behind, addressing common objections (shipping cost, sizing uncertainty, payment concerns), and offering a time-limited incentive if appropriate. Unlike generic email sequences, the agent can have a two-way conversation and answer questions that were blocking the purchase.
How long does it take to build and deploy the agent?
A standard e-commerce AI agent — covering shopping assistance, order tracking, returns, and cart recovery — takes 4 to 6 weeks from kickoff to live deployment. This includes discovery, conversation design, platform integration, and a testing period with your team before going live.
What happens when the AI agent can't resolve an issue?
The agent is designed to gracefully escalate. When it encounters a complex issue — a disputed charge, a damaged shipment, or a customer who explicitly requests a human — it immediately routes to a live agent via your helpdesk (Gorgias, Zendesk, or similar). All conversation history, order data, and customer context is passed to the agent so the customer never has to repeat themselves.