DIGIFORMAI Agent for
Mortgage Brokers.
Automate lead pre-qualification, document collection, appointment scheduling, and application status updates — across web, SMS, and phone — without adding headcount.
What This Agent
Does for You.
A DigiForm mortgage AI agent handles the repetitive, time-consuming touchpoints in your pipeline — so your brokers focus on closing.
24/7 Lead Qualification
Automatically pre-screen inbound leads by income, credit range, loan type, and purchase timeline — so your brokers only speak to qualified prospects.
Document Collection & Reminders
Guide applicants through uploading W-2s, bank statements, and tax returns. Send automated follow-ups for missing documents without any manual effort.
Appointment Scheduling
Let the agent book consultations directly into your brokers' calendars, with confirmation messages and reminders sent automatically via SMS or email.
Application Status Updates
Keep borrowers informed at every stage — from application received to underwriting to clear-to-close — reducing inbound calls to your team by up to 70%.
Results Mortgage Brokers See
How DigiForm
Builds It.
From first conversation to live deployment in 4–6 weeks. No off-the-shelf templates — every agent is built for your specific loan products, CRM, and compliance requirements.
Discover
We map your current lead flow, CRM setup, and communication gaps to identify where an AI agent delivers the most immediate value.
Design
We design conversation flows tailored to your loan products, compliance requirements, and brand voice — no generic scripts.
Build & Integrate
We build the agent and connect it to your CRM, calendar, and phone system. Full integration with Salesforce, HubSpot, Encompass, and more.
Deploy & Optimize
We launch, monitor performance, and continuously improve conversation quality based on real borrower interactions and conversion data.
Connects to Your Stack
The agent integrates with the tools your team already uses — no ripping and replacing your existing systems.
+ Any platform with an API or webhook support
Frequently Asked Questions
How does the AI agent qualify mortgage leads without a human broker?
The agent uses a structured conversation flow to collect key qualifying data: estimated credit score, annual income, desired loan amount, property type, and purchase timeline. It cross-references this against your pre-defined qualification criteria and routes high-intent, qualified leads directly to a broker — while nurturing lower-intent leads with educational content until they're ready.
Is the AI agent compliant with mortgage industry regulations?
Yes. We design all conversation flows to avoid triggering RESPA, TILA, or ECOA disclosure requirements at the pre-qualification stage. The agent collects only the information needed for initial screening and does not provide rate quotes, loan estimates, or binding offers. We work with your compliance team to review all scripts before deployment.
Which channels can the agent operate on?
The agent can be deployed across web chat (embedded on your website), SMS (inbound and outbound), and voice (inbound phone answering). All channels share the same conversation logic and CRM integration, so borrower data is unified regardless of how they first reach out.
How long does it take to build and deploy the agent?
A standard mortgage broker AI agent — covering lead qualification, document collection, and appointment scheduling — takes 4 to 6 weeks from kickoff to live deployment. This includes discovery, conversation design, CRM integration, compliance review, and a testing period with your team before going live.
Can the agent handle refinancing inquiries differently from purchase inquiries?
Absolutely. We build separate conversation branches for purchase, refinance, cash-out, and HELOC inquiries. Each branch asks the relevant qualifying questions and routes to the appropriate broker or team. The agent can also identify cross-sell opportunities — for example, flagging purchase applicants who may benefit from a rate-and-term refinance in 12 months.
What happens when the AI agent can't answer a question?
The agent is designed to gracefully escalate. When it encounters a question outside its knowledge base or a borrower who requests a human, it immediately routes to a live broker via warm transfer (voice) or live chat handoff (web/SMS). All conversation history is passed to the broker so the borrower never has to repeat themselves.