Three services. One program.
You don't buy a chatbot here. You buy a governance-first program with three production surfaces: autonomous digital agents, voice AI that actually answers, and operational intelligence that watches what you already run.
Browser-native agents that do the work — lead qualification, document collection, scheduling — with a full audit trail per action.
- ◆Action-level logs · every interaction hashed
- ◆Policy guardrails · model card per agent
- ◆Human-in-loop escalation · configurable
Inbound + outbound voice that handles 70% of the call queue. Carriers, languages, PII redaction — all live.
- ◆Twilio + Vonage carriers
- ◆PII masking on transcript ingest
- ◆Barge-in + graceful handoff
The observability layer. Every model in your org catalogued, watched, scored — feeds the governance program that keeps you in business.
- ◆Model inventory · live
- ◆Drift + fairness monitoring
- ◆Regulator-ready evidence exports
From scope letter to signed evidence in 90 days or less.
Fixed-scope document, no deck. You know what you're buying.
Agents built, voice lines cut, observability connected.
Guardrails tuned, evidence pipeline wired, audit dry-run.
Retainer installed, your ops team trained, we stand back.
“Digiform shipped three services in parallel without any of them colliding. That's what we were buying.”
— Chief Digital Officer · National specialty retailer
What teams ask us before the first call.
What types of AI agents does DigiForm build?+
We build three categories of AI agents: customer-facing digital agents (handling inbound inquiries, lead qualification, document collection, and appointment scheduling across web, SMS, and phone), voice AI agents (handling inbound calls with natural conversation, qualification, and booking), and operational intelligence systems (automating internal workflows such as data extraction, report generation, and approval routing). Every agent is custom-built for your specific business logic, CRM, and compliance requirements.
How long does it take to deploy an AI agent?+
Most AI agent deployments go live within 4–6 weeks from kickoff. Week 1–2 covers discovery, business logic mapping, and integration planning. Week 3–4 covers build, testing, and QA. Week 5–6 covers staging, team training, and go-live. Complex deployments requiring deep CRM integration or regulatory compliance review may take 8–10 weeks.
How do DigiForm's AI agents integrate with existing systems?+
Our agents integrate natively with the most common CRMs (Salesforce, HubSpot, Zoho, Pipedrive), calendar systems (Google Calendar, Outlook, Calendly), document management platforms, and communication channels (web chat, SMS, WhatsApp, phone). For enterprise systems, we build custom API integrations. All integrations are documented and handed over to your team at deployment.
What is the difference between Digital Agents, Voice AI, and Operational Intelligence?+
Digital Agents handle text-based interactions — web chat, SMS, email, and form submissions. They are ideal for lead qualification, document collection, and customer support automation. Voice AI handles inbound phone calls with natural spoken conversation — ideal for practices, agencies, and service businesses that receive high call volumes. Operational Intelligence focuses on internal workflows — automating how your team processes data, generates reports, routes approvals, and manages knowledge internally. Many clients deploy all three in combination.
Do you offer ongoing support after deployment?+
Yes. All DigiForm deployments include a 30-day hypercare period with daily monitoring and rapid iteration. After hypercare, we offer ongoing retainer arrangements covering performance monitoring, model retraining, conversation flow optimisation, and quarterly business reviews. Most clients on retainer see continuous improvement in agent performance over the first 6–12 months as the system learns from real interactions.